Terms and conditions
Last updated: 07.01.2026.
This is a society website.
LUWE ART doo
Krotovica 6, Zagreb
Activity:14210, Manufacture of outerwear
OIB:10695178482 MB:06084311
Account opened at Zagrebačka banka Zagreb: IBAN: HR7923600001103191782
Share capital: 2,500.00 Euros, paid in full in cash
Legal representatives: Director Sanja Ambrinac
Contact: wearluwe@gmail.com +385 (0)1 5616 702 or via the direct contact form on the Website.
Applicability
On this Website, LUWE ART doo (LA) provides information society services to end users. The use of this Website by all end users is governed by these General Terms and Conditions and the Privacy and Cookies Policy ("Terms").
These Terms apply to each visit to and use of this Website and to all information, content and/or services accessible on or through this Website ("Information").
The Terms form an integral part of all contractual relationships concluded between end users and LA as a result of the use of this Website and the services provided by LA through it. End users agree to the application of these Terms when using the services provided on this Website. Please carefully study these Terms and the provisions contained therein, and if necessary, save a copy for your own purposes.
Please note that these Terms may change over time. Such changes will come into effect immediately upon publication of the amended Terms. All changes and/or amendments will be published on this Website with an indication of the date of the last change in their header, from which date the latest updated version of the Terms will apply. Users are advised to regularly check the Terms for possible changes. If you do not agree to the provisions of the Terms, do not use this Website and the services provided through it. The use of the Website by the User after notification of the changes will be deemed as acceptance of the published changes. LA hereby excludes its liability for any damage caused to Users, Registered Users or third parties due to the User's failure to familiarize themselves with such changes.
Each of these provisions of the Terms shall be considered a separate provision and shall have separate effect as such. In the event that any provision or provisions of these Terms are declared invalid, the invalidity of such provisions shall not affect the remaining provisions of the Terms and the Terms shall remain in full force and effect.
These Terms (as well as the entire content on the Website) are available only in the Croatian language and are governed by Croatian law. All ambiguities or disputes that may arise from the use of the Website or are related to the use of the Website LA and the users will try to resolve them amicably. In the event that such dispute resolution is impossible, the dispute will be resolved by the courts of the Republic of Croatia. Special rules on the method of dispute resolution apply to end users who are considered consumers, in accordance with Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes EU disputes, which establishes an ORS platform that you can access via the link.
User rights and obligations
End users are solely responsible for their use of the Website, as well as for protecting the confidentiality of passwords and other user data for accessing the Website. End users are solely responsible for securing the equipment with which they access the Website.
By accepting these Terms, users declare that they will not, through their actions and/or their use of the Website, restrict or disable other users from using it and that they will not act in a manner contrary to the positive regulations of the Republic of Croatia. This particularly applies to using the Website in a manner that would harm LA and/or constitute a violation of the rights of third parties. If the user acts in such a manner, LA reserves the right to restrict or terminate the end user's access to the Website, and the end user undertakes to indemnify LA and its representatives or affiliated companies. For the purpose of determining compliance with this obligation, LA may monitor the content on the Website and remove content from the Website that it considers to be contrary to the Terms or positive regulations of the Republic of Croatia. However, LA is not liable to end users for the conduct of other users on the Website or for content that is posted on the Website in this manner. End users are aware of the possibility that during the operation of this Website, content and/or services provided through it may become unavailable. Such unavailability may be caused by various events beyond the control of LA, due to which fact LA cannot be held liable for any damages, losses or harm that end users may suffer as a result of such events. LA, nor its representatives or affiliated companies, shall be liable for any damage that users and/or third parties may suffer as a result of the use or inability to use the Website. The Website may also contain third party content, which LA does not control, does not guarantee its completeness, accuracy or truthfulness, nor is it responsible for it.
Intellectual property
This Website and its content may be protected by relevant intellectual property rights, such as, for example, copyright, trademark (i.e. registered sign, i.e. so-called brand), industrial design rights, etc. The use of content available on the Website, such as, for example, texts, photographs, images, drawings, logos, audio and/or video recordings, applications and any other computer programs, protected product names, etc. ("Materials") is permitted only for personal non-commercial purposes and only in the manner provided for in view of the nature, subject matter and purpose of this Website. Reproduction (i.e. duplication, copying, downloading, etc.), distribution (i.e. sale, sharing, i.e. exchange, rental, etc.), communication to the public (i.e. by publishing on other websites or social networks or otherwise) or processing (i.e. modification, adaptation, etc.) of the Materials without the prior written permission of LA is prohibited. Violation of this prohibition may result in infringement of intellectual property rights, which entails, among other things, liability for damage and/or for a misdemeanor or criminal offense.
Personal data protection
LA processes personal data of end users of this Website, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Privacy Policy and the Cookie Policy. Please be sure to read the aforementioned Policy to familiarize yourself with the way your personal data is processed in connection with the use of this Website, including in particular the provisions on cookies, as well as in general, information on the legal bases and purposes of processing users' personal data, the categories of personal data we process, their recipients, their retention periods, technical and organizational measures to protect personal data and the rights you have in connection with the processing of your personal data.
Purchase and sale services and orders of available products
These Terms also govern the procedure for concluding a contract between the end user and the LA, for the purchase, sale and delivery of products available on the Online Site. Users are advised to carefully study this part of the Terms before using the purchase and sale services and ordering available products, and especially before concluding a contract with the LA, as it contains important information for users. The various stages that follow in the purchase and sale process and ordering available products, the content of the contractual relationship that will be concluded between the user based on such an order, and other important information are detailed below, all in accordance with the provisions of the Consumer Protection Act on the Conclusion of Distance Contracts. LA reminds users that the Terms form an integral part of the contract that will be concluded between them and the LA, and that the Terms are offered and the contract is concluded only in the Croatian language.
Product prices, availability, payment methods
The prices expressed in the part of the Web site where the sale of products is enabled represent the final prices of the available products. All prices are expressed in EUR (EUR) and include value added tax (VAT). The purchase and delivery of available products are based on the prices expressed and calculated on the day of the order, regardless of the delivery date.
The availability of products in the part of the Website where the sale of products is enabled depends on a number of factors. LA will make reasonable efforts to ensure the availability of all products, but this may not be possible at all times. When ordering each product, any applicable limitations on availability will be indicated on the Website. Product images on the Website are for illustrative purposes only, and the product that will be delivered may not fully correspond to the product image at the time of order.
LA reserves the right to apply special prices in relation to certain categories and/or quantities of products, certain categories of users or special prices that will be available to users in another way. In the event of application of special prices, due to restrictions on the availability of certain products, promotions or discounts, the part of the Website where the sale of products is enabled will indicate such special prices that will be applicable during the duration of the special conditions of availability, promotions or discounts. In such a case, users will be indicated, in addition to the special price, the period of validity of the special price, as well as the original price for the purpose of enabling comparison.
Procedure for the purchase and sale process of available products on the Online Site
Once you have selected the desired product and quantity, you can add it to your cart without any obligation by clicking on the "Add" button. You can always review the contents of the cart without any obligation by clicking on the cart, and change the number of products or remove them from the cart. To purchase the products you have added to the cart, click "Checkout". You will need to enter the requested information, select a payment method and confirm the indicated information. You can interrupt the ordering process at any time or complete it by clicking on the "Checkout" button. At any time during the ordering process, you can correct and/or change your information before sending us your order, i.e. before clicking on the "Pay by card" button. Please review your order carefully before clicking on the "Pay by card" button, as changing or correcting your order is not possible after you have sent us your order.
Upon completion of the purchase process on the Website, the user will immediately receive an automatically generated e-mail message to the e-mail address provided, containing the order confirmation and the invoice. At that moment, your order has become final with the information you received in the automatically generated e-mail message and a purchase contract with immediate obligation has been concluded between you and LA, with a limited duration until the delivery of the ordered products. This is an automatic message that is generated upon completion of the purchase process and contains all data in accordance with the relevant regulations, in particular the user's data, the ordered items, their prices and delivery information. In the event that you have not received such an e-mail message after completing the purchase, please check that you have entered the correct e-mail address and that it is functioning properly (is the mailbox full, is the e-mail in the spam folder, etc.). In the event that the e-mail address has been entered correctly and is functioning normally, please check that you have completed the purchase process. If necessary, after a certain amount of time has passed, repeat the purchase process.
How to use the Online Site: possibility of registration and purchase in the status of "Visitor"
Users are authorized to use the Website without special registration. If such users decide to make a purchase, they may purchase as a "Visitor" and will only need to enter the information necessary to complete the sales process and deliver the available products.
Users who wish to register on the Website can do so in the section of the Website marked as "Registration". During the registration process, users will enter their data and receive a username equal to their e-mail address, which they will be able to use for the purpose of future visits to the Website and future purchases. Registration is also possible during the purchase process, for users who, in the status of "Visitor", have already entered their data for the purpose of completing the purchase process. Users will have the option to register automatically by checking the designated field so that the Website system remembers the data they entered during the purchase process as their registration data.
Users, regardless of the method used during registration, are authorized to change their user data in an appropriate manner at any time. LA will provide users with technical means to identify and correct incorrect data entry during both the registration and purchase processes. However, users are required to check the correctness and accuracy of the entered data when entering their data for the purpose of registration or for the purpose of purchasing on the Website. LA will consider the entered data relevant and will fulfill its obligations under these Terms on the basis of the above.
When registering on the Website, LA will ask users whether they agree to be informed about special sales conditions, promotions and discounts applicable on the Website at the e-mail address they have provided. In the event that the user agrees and until the user withdraws their consent (which they are authorized to do at any time), their e-mail address will be used to send commercial communications from LA. All such e-mail messages received by the user will be clearly marked as commercial communications, with clear information about LA as the sender and ways in which the user can unsubscribe from receiving such e-mail messages.
Complaints
The ordered items will be packed in the usual way, in order to minimize the risk of the products being damaged during transport or delivery. The risk of accidental damage or loss passes to the user upon receipt of the product. The user is obliged to inspect the shipment upon receipt, and to immediately report any visible damage and/or defects and, in the event of visible defects, to refuse to accept the damaged shipment/defective shipment. In the event that the user, upon receipt of the ordered products, determines that he/she has not received the appropriate order (some items are missing, not in proper condition, the wrong items have been delivered, etc.), he/she is obliged to immediately notify LA at the following address: wearluwe@gmail.com . , telephone number +385 (0)957268007 or via the direct contact form here . In order for NU to be able to process the user's complaint as soon as possible, users are asked to provide complete information about the order and specific complaints regarding it. LA will respond to the complaint within the legally prescribed period of 15 days. Depending on the nature of the defect, LA will take appropriate steps to deliver the appropriate products to the user, or to eliminate the defects. If this is not possible, LA will refund the user for the purchased products. In the event of material defects, the provisions of the Civil Obligations Act on liability for material defects apply to the relationship between the user and LA.
In case of other inquiries, complaints or requests for clarification regarding the Website and the services provided on it, please contact us at wearluwe@gmail.com , telephone number +385 (0)957268007 or via the direct contact form here.
Right to unilaterally terminate the contract
The user who is a consumer, in accordance with the provisions of the Consumer Protection Act, has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The period begins to run from the day the ordered products are delivered to the user or a third party designated by the user.
The User is obliged to inform the LA of his decision to terminate the contract before the expiry of the deadline for unilateral termination of the contract by means of the form for unilateral termination of the contract (available at this link) or by any other unambiguous statement expressing his will to terminate the contract. The User is obliged to send the form or other unambiguous statement to the LA by e-mail or by post to the address Krotovica 6, 10040, Zagreb. The LA will provide him with a confirmation of receipt of the said statement.
If the user exercises their right to unilaterally terminate the contract, neither party will be obliged to fulfill their obligations under the distance contract, but each party is obliged to return to the other what they received under the contract.
If the consumer exercises his right to unilaterally terminate the contract, the LA must, without delay and at the latest within 14 days from the day on which he received notification of the consumer's decision to terminate the contract, refund to the consumer everything he has paid under the contract. The LA is not obliged to refund additional costs resulting from the consumer's explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the LA. The LA must refund only after the ordered products have been returned to him, or after the consumer provides him with proof that he has sent the ordered products back to the LA, if the LA was informed about this before receiving the ordered products. Unless the LA has offered to collect the products returned by the consumer himself, the consumer must return the products without delay and at the latest within 14 days from the day on which he informed the LA of his decision to terminate the contract. He is deemed to have fulfilled his obligation on time if, before the expiry of the fourteen-day period, he has sent the products or handed them over to the LA, or to a person authorized by the LA to receive the products. The consumer must only bear the direct costs of returning the product, unless the LA has agreed to bear these costs or if the LA has failed to inform the consumer that he is obliged to bear these costs. The consumer is liable for any reduction in the value of the product resulting from the handling of the products, other than that which was necessary to establish the nature, characteristics and functionality of the product. The LA will make the refund using the same means of payment that the consumer used when making the payment, unless the consumer expressly agrees to another means of payment, and provided that the consumer is not obliged to pay any additional costs for such refund. The consumer is not entitled to unilaterally terminate the contract under this section if the subject of the contract was perishable products or products that expire quickly. Additional information regarding the consumer's right to unilaterally terminate the contract can be found in the Consumer Protection Act.
Legal jurisdiction
In the event of a dispute, the court in the seller's registered office has jurisdiction.