Returns

You can return all orders without reason within 30 days from the day of receipt. If you decide to return via GLS, the return cost is €4.95. This amount will be deducted from the total amount during the refund. You can also return items by mail, in which case you bear the costs yourself. All items must be in the condition in which you received them, including original tags, and must not be worn or washed. Made-to-measure items and protected goods, for example underwear, cannot be returned or exchanged.

In order to process all returns as quickly as possible, please always send returns from different orders separately and enclose the appropriate and completed form for each. If you have lost the return form, you can print it here:

If you placed your order as a registered user or guest, you have the option of different refunds:

Return via GLS

Fill out the return form you received in the package and the electronic return form on the website. Place the completed form together with the items in the original packaging, which will be collected by the delivery person. The GLS delivery service employee will inform you of the collection time via SMS and provide you with the contact information of the delivery person. The cost of a return via GLS is €4.95. An item cannot be exchanged; if you want a different item, you must make a new purchase. If you have any problems with the return, please contact our customer service.

Return by mail

You can also return items by mail, with the option of tracking and attaching the return form that you received in the package. In this case, you bear the shipping costs yourself. Send the items you want to return to the address:

LUWE ART doo

Krotovica 6, Zagreb

OIB:10695178482

We will inspect the returned items and refund you without undue delay within 14 days of receiving the return. We will refund you the money in the same way as the payment was made. In the case of payment by cash on delivery, we will refund the money to your bank account, so be sure to fill in your IBAN information.

When we process the return, you will receive an email confirmation with the return information. If, even after 14 days, the refund is still not visible on your account, send your bank an e-mail confirmation with information about the refund so that the bank can speed up the process.

If you paid postage for your order, we will return the money to you in the same way as the payment was made. However, we will not refund the shipping costs.

We would like to point out that we are not responsible for items that you return to us in error. If you would like us to resend these items to you, you will be responsible for the shipping costs. If you return items that are not in the condition they were received in (damaged, worn, washed, etc.) or if we receive them after 30 days, we may refuse to refund your money and send the items back. In this case, you will be responsible for the shipping costs.

If you have any questions, we invite you to contact us via our contact form, at phone number 095/7268-007 (from Monday to Friday, from 8:00 a.m. to 4:00 p.m.) or by e-mail wearluwe@gmail.com